SuncoastGlobal.com » customer service policy

Customer Service Policies

J.L. — Wed, 12 Nov 2008 11:49:53 +0000

What will the elements of your customer service policy be? Because customers expect to be able to contact a company with questions, special requests or problems related to ordering, online businesses should offer an e-mail address or phone number for customer service inquiries. Not only is customer service a great way to build loyalty, but [...]

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

Your Customer Is Your Company’s Lifeblood – Treat Him Right

J.L. — Mon, 18 Aug 2008 15:43:35 +0000

When you only have a few employees and a few customers, it's easy to stay on top of things. As you add more customers and and employees, it gets quite a bit harder. You actually create the potential for growth at the same time you're creating the potential for disaster. Creating a customer service policy and sticking to it can make it easier on you. Take these steps to help you [...]

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

Rethinking Document Storage – Stop Wasting Money

J.L. — Mon, 04 Aug 2008 13:16:00 +0000

It doesn't make good business sense to spend large amounts of capital to store and maintain hard copy information. As with all aspects of a company's business, using technologies that will increase productivity and ...

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

Customer Relations Management

J.L. — Mon, 21 Jan 2008 15:41:15 +0000

Do you know your customers? How do they like to interact with you? How well are your online channels performing? Can you anticipate their changing needs? Are they advocates for your brand or will they easily move to your competitor?

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

Close Sales Like A Master

J.L. — Sat, 08 Dec 2007 16:09:01 +0000

Sales are closed because you asked the right questions. Every answer you need to get in order to meet someone, qualify them as to their needs, get permission to give a presentation or close a sale will come to you only if you ...

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

Pricing For Profits

J.L. — Mon, 19 Nov 2007 13:54:26 +0000

The prices you charge for what you sell have an enormous ability to affect your company's growth. They can lure some customers and drive others away, produce profits from declining products and turn cash cows into money-losing dogs.

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

Marketing Plans That Work

J.L. — Mon, 08 Oct 2007 14:30:23 +0000

You're starting your own business. You know what to sell and who your customers are. But how will you decide what your marketing materials should look like or even what you'll charge for your products or services?

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

E-Commerce Primer – How To Begin Getting Paid

J.L. — Mon, 20 Aug 2007 15:06:36 +0000

How do you get paid? By accepting credit cards for payments. How do you do that? A good first place to start your search for merchant status is your own bank. Most issue credit cards, and if you have a long-term relationship, that's a big plus. Your bank says no? Try ...

Originally Posted under: Small Business Marketing on SuncoastGlobal.com

Win With Successful Phone Strategies

J.L. — Mon, 21 May 2007 15:18:14 +0000

Your telephone is not the enemy. It's not covered with spiders and it won't electrocute you if you touch it. It's your fear of rejection that's your problem.

Originally Posted under: Small Business Marketing on SuncoastGlobal.com