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By J.L. on November 12, 2008
What will the elements of your customer service policy be? Because customers expect to be able to contact a company with questions, special requests or problems related to ordering, online businesses should offer an e-mail address or phone number for customer service inquiries.
Not only is customer service a great way to build loyalty, but it’s [...]
Posted in Internet | Tagged customer service, customer service policy, e-commerce, internet sales, online business, online sales
By J.L. on August 18, 2008
When you only have a few employees and a few customers, it’s easy to stay on top of things. As you add more customers and and employees, it gets quite a bit harder. You actually create the potential for growth at the same time you’re creating the potential for disaster.
Creating a customer service policy and sticking to it can make it easier on you. Take these steps to help you [...]
Posted in Sales | Tagged customer service, customer service policy, internet business, internet sales, marketing strategy, online business, online sales, small business, strategy, target market
By J.L. on August 4, 2008
It doesn’t make good business sense to spend large amounts of capital to store and maintain hard copy information. As with all aspects of a company’s business, using technologies that will increase productivity and …
Posted in Tech | Tagged capital, customer service, customer service policy, tax
By J.L. on January 21, 2008
Do you know your customers? How do they like to interact with you? How well are your online channels performing? Can you anticipate their changing needs? Are they advocates for your brand or will they easily move to your competitor?
Posted in Start-Ups | Tagged customer service, customer service policy, internet sales, online business, online sales, promote, sales success, small business, strategy
By J.L. on December 8, 2007
Sales are closed because you asked the right questions. Every answer you need to get in order to meet someone, qualify them as to their needs, get permission to give a presentation or close a sale will come to you only if you …
Posted in Sales | Tagged customer service, customer service policy, marketing strategy, sales success, strategy, target market
By J.L. on November 19, 2007
The prices you charge for what you sell have an enormous ability to affect your company’s growth. They can lure some customers and drive others away, produce profits from declining products and turn cash cows into money-losing dogs.
Posted in Start-Ups | Tagged competition, customer service, customer service policy, internet sales, inventory, marketing strategy, online business, online sales, online shopping cart, sales success, target market
By J.L. on October 8, 2007
You’re starting your own business. You know what to sell and who your customers are. But how will you decide what your marketing materials should look like or even what you’ll charge for your products or services?
Posted in Marketing | Tagged competition, customer service, customer service policy, e-commerce, marketing strategy, sales success, target market
By J.L. on August 20, 2007
How do you get paid? By accepting credit cards for payments. How do you do that? A good first place to start your search for merchant status is your own bank. Most issue credit cards, and if you have a long-term relationship, that’s a big plus. Your bank says no? Try …
Posted in Internet | Tagged customer service, customer service policy, e-commerce, internet business, internet sales, online business, online sales, online shopping cart, sales success, shopping cart, tax, web design, websites
By J.L. on May 21, 2007
Your telephone is not the enemy. It’s not covered with spiders and it won’t electrocute you if you touch it. It’s your fear of rejection that’s your problem.
Posted in Sales | Tagged customer service, customer service policy, promote, sales success, strategy, target market